Return & Refund Policy
1. Scope of This Policy
This Return & Refund Policy applies to all cleaning services provided by Nettoyage. By booking a service with us, you agree to the terms outlined in this policy.
2. Cancellations & Rescheduling
If you need to cancel or reschedule your appointment, please contact us at least 24 hours before the scheduled service time. Cancellations or changes made with less than 24 hours’ notice may be subject to a cancellation fee.
3. Refund Eligibility
Refunds may be offered when a service has not been performed as agreed, or if we are unable to complete the service due to an issue on our side. In such cases, we may offer a partial or full refund, or a re-cleaning at no additional cost, at our discretion.
4. Non-Refundable Situations
Payments are generally non-refundable in the following situations:
• The service was completed as agreed.
• The property was not accessible at the scheduled time.
• The client did not follow preparation instructions (for example, not providing safe access or securing pets/valuables).
• The client changes their mind after the service has been completed.
5. How to Request a Refund
To request a refund or raise a concern about a completed service, please contact us within 24 hours of your appointment. Provide your name, service date, address, and a brief description of the issue so we can review your request and respond as quickly as possible.
6. Contact Details
If you have any questions about this Return & Refund Policy, or if you would like to discuss a specific situation, please reach out to us using the contact details on our Contact page.