Terms and Conditions
Our Service Policy
Welcome to the Nettoyage official website. These terms and conditions outline the rules and regulations for the use of our cleaning services and website. By accessing this website or booking our services, we assume you accept these terms in full. Do not continue to use Nettoyage's website if you do not agree to all of the terms and conditions stated on this page. Our goal is to provide a transparent and professional experience for all of our local clients, ensuring that expectations for both parties are clearly defined and upheld throughout our professional relationship.
Booking and Cancellation Policies
To ensure efficient scheduling for our cleaning teams, we require all bookings to be confirmed via our website or phone. If you need to cancel or reschedule your cleaning appointment, please provide at least 24 hours' notice to avoid a cancellation fee. Nettoyage strives to provide consistent service, but we reserve the right to reschedule in the event of unforeseen circumstances like equipment failure or staff illness.
Clients are responsible for providing access to the property at the scheduled time. If our team is locked out, a fee may apply. We ask that any high-value items or fragile belongings be secured before our arrival. Our staff is trained to handle your home with care, but Nettoyage is not liable for damage resulting from normal wear and tear or improperly installed fixtures. By hiring Nettoyage, you agree to provide a safe working environment for our staff.
We provide all necessary cleaning supplies unless otherwise requested by the client. If you prefer us to use specific products, please note that we cannot be held responsible for the results or any damage caused by client-provided equipment or chemicals.
Payment Terms and Client Obligations
Payment for Nettoyage services is due upon completion of the cleaning, unless a prior arrangement has been made. We accept major credit cards and electronic transfers. Late payments may be subject to additional fees. We stand by the quality of our work; if you are dissatisfied with any area we have cleaned, please contact us within 24 hours so we can address the issue promptly. Nettoyage reserves the right to modify these terms at any time to reflect changes in our business or local laws. Your continued use of our services following any changes constitutes acceptance of the updated terms and conditions.