Shipping Policy
At Nettoyage, we provide cleaning equipment, machines, tools, and related products to customers in the United States and Canada. We work with reliable shipping partners to deliver orders safely and efficiently.
Shipping Locations
We currently offer shipping to:
• United States
• Canada
Some remote locations, territories, or restricted delivery areas may have limited shipping availability.
Order Processing
Orders are generally processed within 1–3 business days after payment has been confirmed.
Orders for customized, special-order, or commercial equipment may require additional processing time. Customers will be informed of the expected processing period where applicable.
Estimated Delivery Times
Typical delivery times after dispatch are:
• USA: 3–10 business days
• Canada: 5–12 business days
Delivery times are estimates and may vary due to customs clearance, weather, carrier delays, holidays, remote locations, or other circumstances outside our control.
Shipping Charges
Shipping costs are calculated based on factors including:
• Product size and weight
• Destination
• Shipping method
• Number of items
• Special handling requirements
The applicable shipping cost will be shown or communicated before the order is finalized.
For large commercial and industrial equipment, shipping may require a separate freight quotation.
Customs, Duties & Taxes
For shipments to Canada or the United States, customers may be responsible for applicable:
• Customs duties
• Import taxes
• Brokerage fees
• Local taxes
• Other government charges
These charges, where applicable, are the responsibility of the customer unless otherwise stated at the time of purchase.
Tracking
When tracking is available, tracking information will be provided after the order has been shipped.
Customers can use the tracking information to monitor their shipment through the applicable carrier.
Damaged or Incorrect Orders
Please inspect your package upon delivery.
If an item arrives damaged, defective, incorrect, or incomplete, please contact us promptly and provide:
• Order number
• Photographs of the shipping package
• Photographs of the product
• Description of the issue
We will review the claim and work with you to determine the appropriate resolution.
Delivery Address
Customers must provide a complete and accurate shipping address and contact information.
Nettoyage is not responsible for delivery failures or delays resulting from incorrect, incomplete, or outdated information supplied by the customer.
Large & Commercial Equipment
Large cleaning machines, industrial equipment, and commercial products may require freight shipping and special delivery arrangements.
Our team may contact the customer before dispatch to confirm delivery requirements, access conditions, unloading arrangements, and any applicable freight charges.
Shipping Delays
While we make every effort to meet estimated delivery times, Nettoyage cannot guarantee delivery dates.
Delays may occur because of customs, carrier operations, severe weather, holidays, transportation disruptions, or other circumstances beyond our control.
Contact Us
If you have questions about shipping to the USA or Canada, please contact Nettoyage using the contact information provided on our website.
Nettoyage
Cleaning Equipment • Sales • Service • Facility Solutions